RETURNS & EXCHANGES

 

When purchasing your items, please refer to the sizing guides for accurate sizing. Should you have any queries regarding sizes, please do not hesitate to contact us.  Please keep your product in the original packaging until you have decided whether or not you wish to exchange it.

Returns:

  • The return must be logged within 14 days of the item being bought or delivered, whichever is later. Please email us at info@merakiscrubs.co.za with the details/ requirements of your return. 
  • Returns are for your own cost. We will arrange the courier for you.
  • Original shipping charges are non-refundable.
  • If we have delivered an incorrect, faulty or damaged item to you, we will arrange to collect and replace the item, at our cost, as quickly as possible.
  • If we accidentally deliver the wrong product to you, please notify us via email and we will collect the product from you at no charge.
  • Once we have inspected the product and validated your return, we will, at your choice, deliver the correct product to you as soon as possible (if the correct product is available).
  • The customer will be liable for the return shipping costs.

Criteria for returning an item:

  • The return request must be emailed to us within 14 days of the item being delivered.
  • The item must be in a re-sellable condition, unworn and unused state, except in the case of damaged or faulty items.
  • The item must be in its original packaging and have all the tags and sewn labels attached.  We reserve the right to deny a refund or exchange should the items be worn or in unfit condition to resell, except in the case of damaged or faulty items.
  • When returning items, please ensure the product is well packaged and protected from damage in transit.
  • Ensure that when your return is collected, that the item(s) are handed over in a single sealed bag or box.
  • All returned parcels remain the responsibility of the purchaser until received by Meraki Scrubs.
  • If you are not able to comply with these requirements, Meraki Scrubs reserves the right to refuse an exchange.
  • If the return product(s) fails to meet the “returns criteria” as per the returns policy, the customer will be liable for the return shipping costs.
  • Vouchers / Gift Cards cannot be returned, refunded or exchanged for cash.
  • Sale items cannot be exchanged or refunded.
  • Embroidered or customized garments cannot be returned or exchanged.
  • International orders are non-returnable.

Refunds:

We do not offer refunds on products. If you've ordered the smallest or biggest size we offer, and it's still either not small enough, or not big enough, we will refund you. A 5% transaction fee will be subtracted on all refunds. 

Order Cancellations

  • Once an order has been placed and payment received, it is processed immediately in our system. 
  • We do not offer refunds for cancellations after an order has been processed, packed, or dispatched.
  • If an item is on backorder, you will be notified with an estimated delivery time.
  • You may choose to wait for the stock to arrive or request an alternative product of equal value.
  • Refunds will only be considered if we are unable to fulfil your order entirely.

Defective products:

A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.
The following will NOT be regarded as defects and will therefore not entitle you to a return under this section:

  • Faults resulting from normal wear and tear;
  • Damage arising from negligence, user abuse or incorrect usage of the product;
  • Damage arising from a failure to adequately care for the product;
  • Damage arising from unauthorized alterations to the product; 

Standard warranty: 


  • If you have received a product which turns out to be defective, please notify us as soon as reasonably possible after you become aware of the defect. 
  • Our standard warranty period is 14 days after delivery of the product.
  • Once we have inspected the product and validated your claim, we will, at your choice, repair / replace the product (if such repair / replacement is possible), or we will issue a Gift Card.

Follow these steps to request a return:

  • Send an email to info@merakiscrubs.co.za stating the details of your return. 
  • We will be in contact to advise you on the process for packaging and collection.
  • The customer will be liable for the return shipping costs.
  • Once the item(s) is received back at the warehouse and inspected, you will be updated on further steps.