RETURNS & EXCHANGES

When purchasing your items, please have a look at the sizing guides for accurate sizing. Should you have any queries regarding sizes, please do not hesitate to contact us.  Please keep your product in the original packaging until you have decided whether or not you wish to exchange it.

Returns:

  • The return must be logged within 14 days of the item being bought or delivered, whichever is later.
  • Returns are for your own cost. We will arrange the courier for you.
  • Original shipping charges are non-refundable.
  • If we have delivered an incorrect, faulty or damaged item to you, we will arrange to collect and replace or refund the item, at our cost, as quickly as possible.
  • If we accidentally deliver the wrong product to you, please notify us via the website and we will collect the product from you at no charge.
  • Once we have inspected the product and validated your return, we will, at your choice, deliver the correct product to you as soon as possible (if the correct product is available).
  • If the return product(s) fails to meet the “returns criteria” as per the returns policy, the customer will be liable for the return shipping costs.

Criteria for returning an item:

  • The return must be logged online / via the website within 14 days of the item being shipped.
  • The item must be in a re-sellable condition, unworn and unused state, except in the case of damaged or faulty items.
  • The item must be in its original packaging and have all the tags and sewn labels attached 
We reserve the right to deny a refund or exchange should the items be worn or in unfit condition to resell, except in the case of damaged or faulty items.
  • When returning items, please ensure the product is well packaged and protected from damage in transit.
  • Ensure that when your return is collected, that the item(s) are handed over in a single sealed bag or box.
  • All returned parcels remain the responsibility of the purchaser until received by Meraki Scrubs.
  • If you are not able to comply with these requirements, Meraki Scrubs reserves the right to refuse an exchange.
  • If the return product(s) fails to meet the “returns criteria” as per the returns policy, the customer will be liable for the return shipping costs.
  • Vouchers / Gift Cards cannot be returned, refunded or exchanged for cash.
  • Sale items cannot be exchanged or refunded.
  • Embroidered or customized garments cannot be returned or exchanged.
  • International orders are non-returnable.

Defective products:

A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.
The following will NOT be regarded as defects and will therefore not entitle you to a return under this section:

  • Faults resulting from normal wear and tear;
  • Damage arising from negligence, user abuse or incorrect usage of the product;
  • Damage arising from a failure to adequately care for the product;
  • Damage arising from unauthorised alterations to the product; 

Standard warranty: 

  • If you have received a product which turns out to be defective, please notify us as soon as reasonably possible after you become aware of the defect. 
  • Our standard warranty period is 14 days after shipment of the product.
  • Once we have inspected the product and validated your claim, we will, at your choice, repair / replace the product (if such repair / replacement is possible).

Follow these steps to request a return:

  • Log into your account.
  • If you shopped as a guest – please login to the accounts page using the email address you ordered with (the system will retrieve your order details). A 6-digit code will be emailed to you in order to access your orders.
  • Select the relevant order.
  • Select “request return”.
  • Select the items you want to return and the reason for the return.
  • We will review the return request and contact you via email on how we will proceed.
  • If the order is approved, we will be in contact to advise you on the process for packaging and collection.
  • Once the item(s) is received back at the warehouse and inspected, your customer account will be updated, and you’ll receive an updated email notification.