FAQ

How do I know my size?

Our scrubs are true to size, though it varies depending on the style. Some scrubs are designed to be fitted and others have a more relaxed fit. If you prefer a loose fitting scrub top, our scrubs will still look beautifully fashionable if worn loosely. Please refer to our size chart for measurements. [WOMEN SIZING] [MEN SIZING]

Can I return a product?

You can return an unworn item within 7 days of receiving your order. To start the return process, send an email to info@merakiscrubs.co.za and let us know which item you want to return. We will then send you instructions on where to send the item. Unfortunately no exchanges or returns will be accepted on embroidered tops. Once we have received the item, we will issue a voucher or an exchange. Please do not send us returns without contacting us first. Please note no exchanges will be allowed on sale items. 

Who pays for the shipping when I return an item?

Regrettably, we do not offer free returns at this point. You will have to cover the shipping costs for any returns yourself. Please make sure to measure carefully and don't hesitate to contact us if you have any questions.

May I get a refund on my order?

Unfortunately we do not offer refunds on products. If you've ordered the smallest or biggest size we offer and it's still either not small enough or not big enough we will refund you. A 5% transaction fee will be subtracted on all refunds. 

Where do you ship to and how much does it cost?

We ship all over South Africa. Fixed rate of R120 for nationwide delivery for orders under the value of R1500 via various couriers services depending on your location. Please allow up to 5 - 10 working days for arrival of your parcel. Please allow an additional 5 extra working days if you have selected embroidery on your tops.  

Group Orders and Discounts:

We are more than happy to offer discounts for group orders of more than 8 scrubs sets. Send us an email with your order and we will be happy to assist.

Product Care:

To look after your Meraki scrubs is easy! Machine/Hand Wash in no more than 30 degrees Celsius and iron inside out!

    Fabric:

    We have chosen super comfortable, ultra soft, performance-driven material to ensure durability and comfort with style. Our fabrics all have an element of stretch to ensure no limits to your comfort. These fabrics, made from a combination of polyester, spandex and rayon, are also wrinkle resistant and moisture wicking.

    Embroidery: 

    Your name or logo can be embroidered onto your scrub top at an additional cost of R70 per top. 

    Company logos can also be embroidered at a once off cost of R530 for digitising of the logo and R70 per top. 

    Unfortunately no exchanges or returns on embroidered tops. Please allow up to 15 working days for processing of embroidery. 

    MERAKI SCRUBS
    "Adding an essence of yourself to changing lives”